Shipping policy

Wheelkingz Shipping Policy

1. Where we ship and who delivers

We ship within Australia only. All prices, including delivery costs, are in Australian dollars (AUD).

All orders are delivered by our freight partner, Direct Freight Express.

2. Processing times

Processing is the time it takes us to prepare your order for dispatch. It is in addition to Direct Freight Express’s delivery time.

  • Standard orders: 1–3 working days.
  • Holiday periods: 3–4 working days.
  • Afterpay and Zip orders: 5–7 working days.

We always aim to dispatch your order as quickly as possible.

3. Backorders and stock location

Our website does not show live stock levels, so some orders may be placed on backorder. If an item is out of stock, your order will be placed on backorder automatically, which can take up to 20 weeks.

Some items are held in our suppliers’ warehouses interstate. Extra freight charges may apply for these items.

4. Delivery dates

All delivery dates are estimates. Wheelkingz is not liable for any loss or damage if your order arrives after the estimated date. If a delay is caused by something outside our control, the estimated date is extended until that cause has passed.

5. Tracking

Once your order has been dispatched, we will email a tracking number to the contact details on your order. You can use it to track your delivery on the Direct Freight Express website.

6. Wheels and tyres

  • Wheels and tyres are shipped separately. Fitting and balancing cost extra.
  • If you would like Wheelkingz to fit and balance them before delivery, extra freight charges apply because the goods must ship on a pallet.
  • Installation kits (wheel nuts and hub rings) are sold separately.

7. Authority to leave

Unless you tell us otherwise, you authorise Direct Freight Express to leave your order unattended at the delivery address. If you do not want goods left unattended, please make sure someone is available to receive them.

8. Changing your delivery address

If you change your delivery address after placing your order, any extra fees charged by Direct Freight Express will be passed on to you.

9. Failed or refused deliveries

If a delivery fails or you do not accept it, any redelivery fees charged by Direct Freight Express will be passed on to you.

10. Damaged deliveries

  • Please check your order as soon as it arrives.
  • Any damage must be reported to Wheelkingz within 48 hours of delivery. Damage reported after 48 hours cannot be claimed with Direct Freight Express.
  • Whether a claim is accepted, and any compensation, is decided by Direct Freight Express after its own investigation.
  • Wheelkingz is not liable for goods damaged in transit unless you have purchased freight insurance (see section 11).

To report damage, email info@wheelkingz.com.au or call (02) 8880 4628. Please include your order number and photos of the damage and packaging.

11. Freight insurance

If you buy freight insurance, your items are covered for damage in transit only. If insured items arrive damaged, we will replace them, no questions asked, as long as you report the damage within 48 hours of delivery.

12. Uncollected goods

Items left at our premises for more than 30 days are forfeited, along with any money paid.

13. Contact us

For any shipping questions, contact us on (02) 8880 4628 or email info@wheelkingz.com.au.

This policy forms part of our Terms and Conditions of Sale.