Refund policy

Wheelkingz Returns & Refunds Policy

1. Overview

This policy explains when and how you can cancel an order, return goods or request a refund. It forms part of our Terms and Conditions of Sale.

2. Cancelling an order

  • You may cancel an order within 48 hours of placing it, provided it has not been dispatched.
  • To cancel, call our Customer Service Team on (02) 8880 4628.
  • If we accept a cancellation for change-of-mind reasons, a 25% cancellation fee applies.

3. When goods can be returned

Goods are not returnable or exchangeable unless they arrive damaged or faulty.

All returns must meet these requirements:

  • You must have our written consent before sending anything back.
  • Goods must be unused, in their original packaging and in new, resaleable condition.
  • Goods must not have been used or fully or partly installed.

4. Items that cannot be returned

  • Items marked “Non-Returnable” on the work order or tax invoice.
  • Customised items, such as engraved, drilled or painted goods.
  • Custom or built-to-order wheels, because they are made to your specifications.
  • Sale or marked-down items.
  • 4x4 accessories, which are custom fabricated or built to suit your vehicle.
  • Wheels that have been fitted with tyres.
  • Wheels that are not in their original packaging.
  • Tyres that have been mounted on wheels.

Before fitting: please check you have received the correct items and do a dry test fit. Once wheels or tyres have been fitted, they cannot be returned.

5. How to request a return

  1. Email info@wheelkingz.com.au with your order number and the reason for the return.
  2. We will send you a return form. It must be completed before anything is sent back.
  3. Once your return is approved, send the goods back with the carrier that made the original delivery, unless we agree otherwise.
  4. Include an itemised credit claim, signed by you or your representative, that states the reason for the return and quotes the relevant invoice number(s).

Goods returned without our written consent will be sent back to you at your expense.

6. Return shipping costs

  • You are responsible for all return shipping costs, including for wheels and tyres, unless we agree otherwise.
  • Return freight must be paid before the goods are sent back.
  • If goods arrive without our consent, we will hold them and take no action until the freight has been paid.
  • If you do not accept a delivery from the courier, you may be charged the courier’s redelivery fees.

7. Refunds

  • Refund requests must be made in writing within 7 business days of delivery.
  • Once your return has been received and approved, refunds take 7–10 business days to process.
  • A 25% fee applies to any cancellation, exchange or refund for change-of-mind reasons that we accept.

8. Damaged in transit

  • Any damage must be reported to Wheelkingz within 48 hours of delivery. Damage reported after 48 hours cannot be claimed with the carrier.
  • Whether a claim is accepted, and any compensation, is decided by the carrier after its own investigation.
  • If you purchased freight insurance and your items arrive damaged, we will replace them, no questions asked, as long as you report the damage within 48 hours of delivery.

See our Shipping Policy for full details.

9. Lift kit warranty

Our warranty covers lift kits with a height increase of up to 50 mm only. Lift kits over 50 mm are not covered.

10. Wheel care and warranty

Using harsh chemicals, detergents or abrasive polishing compounds on chrome or painted wheels can cause permanent damage and will void your warranty. Clean them with mild soap and water only.

11. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

12. Contact us

For any questions about returns or refunds, call (02) 8880 4628 or email info@wheelkingz.com.au.